In addition to answering questions about coverage and claims, health plans offer valuable online information, tools and services that can help you get better results from the care you receive. These services are available to you and your dependents at no additional cost. You can also contact your plan by phone if you have a specific question about your benefits or if you can’t find what you’re looking for online.
Provincial hospital/health insurance plans vary, but generally cover standard hospital ward accommodation, physicians’ and specialists’ services and diagnostic procedures. Specific information about covered expenses can be obtained from your local provincial health insurance office.
| Province | Provincial Plan | Telephone |
|---|---|---|
| British Columbia | Medical Services Plan of British Columbia | Vancouver: 1-604-683-7151 Other areas of B.C.(toll-free): 1-800-663-7100 |
| Alberta | Alberta Health Care Insurance Plan | 1-780-427-1432 |
| Saskatchewan | Saskatchewan Health | 1-306-787-0146 1-800-667-7766 (toll-free, in Saskatchewan) |
| Manitoba | Manitoba Health Services Insurance Plan | 1-800-392-1207 |
| Ontario | Ontario Health Insurance Plan | 1-416-314-7444 |
| Quebec | Quebec Health Insurance Plan | 1-418-646-4636 |
| New Brunswick | Medicare New Brunswick | 1-888-762-8600 (toll-free, in New Brunswick) |
| Nova Scotia | Nova Scotia Medical Services Insurance Plan | 1-902-468-9700 1-800-387-6665 (toll free in Nova Scotia) |
| Newfoundland | Newfoundland Medical Care Plan | 1-709-292-4000 |
| Prince Edward Island | Prince Edward Island Hospital & Health Services Plan | 1-902-368-4000 |
| Nortel | Online | Telephone |
|---|---|---|
| HR Shared Services Request for Review |
Direct: 919-905-9351 Toll-free: 1-800-676-4636 Fax: 1-919-905-9301 |
|
| Employee Self-Service Benefits Enrollment Tool |
https://selfservice.us.nortel.com/ | |
| Short-Term Disability Coverage | ||
| Shepell-fgi | General: www.fgiworld.com Claims: https://secure.fgiworld.com/login.asp |
Toll-free: 1-888-522-7368 Fax: 1-877-562-9126 or 905-278-7317 |
| Long-Term Disability Coverage | ||
| Great-West Life Assurance Company | Toll-free: 1-866-325-6413 | |
| Health Care, Life Insurance, Accidental Death and Dismemberment Insurance | ||
| Sun Life Financial
Basic Health Care for Foreign Workers Enrollment for Spouse and Children – Coordination of Benefits |
www.sunlife.ca/member | Toll-free: 1-800-229-7089 |
| Preferred Vision Services | Toll-free: 1-800-668-6444 | |
| Additional Health and Wellness Offerings | ||
| Aralia | http://navigate.us.nortel.com/imds?pg=/we/aralia/na (Intranet site available within Nortel) |
|
| Home and Auto Program | ||
| BELAIRdirect | Toll-free (Ontario and Quebec): 1-866-423-5247 Toll-free (All other provinces): 1-866-845-4464 |
|
| Tax Preparation Assistance (AVAILABLE DURING TAX SEASON ONLY) | ||
| H&R Block | www.hrblock.ca | Toll-free: 1-800-HRBLOCK (1-800-472-5625) |
| Employee Assistance Program/Work Life Services | ||
| Shepell-fgi | http://www.shepellfgiservices.com/ app/eap/default.asp?co=nortel,networks&id=nRtL&pwd=bBDcYm |
Toll-free (English): 1-888-859-5263 Toll-free (French): 1-888-859-5256 |
| Travel Well | ||
| Travel Well Program/Medical Benefits Abroad Plan (for emergency care when traveling on business outside Canada) |
http://go/travelwell (Intranet site available within Nortel) |
1-215-701-2933 (collect calls accepted) |
| Canada Revenue Service | ||
| Canada Revenue Service | www.cra-arc.gc.ca | |